Apple Podcasts
Google Podcasts
Spotify– How to achieve a 100% Customer Service Score
– How interviewing and onboarding have contributed to the growth
– Agents who show up at the office the most are the quickest to get into productivity.
– Mandatory mentorship makes for productivity and retention.
– Who and when to hire during a period of massive growth.
– Availability is everything
– An environment of productivity without dependency
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