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Spotify- The differentiator is PEOPLE and their LIVES first, profit comes second.
- Profit growth is a result of the leader’s emotional maturity and emotional intelligence.
- Numbers don’t get people into action, how you impact those you lead will drive the numbers.
- How leaders churn through agents by focusing only on the science, the numbers.
- Deep psychological and emotional bonds with those you lead move the numbers.
- Understand what each agent responds to best and lead accordingly.
- Know why each agent is doing what they do.
- All the best tools and leads won’t win, the best people win.
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