Study the client acquisition process relentlessly.
✅ Hire people for Aptitude, Attitude, and Appetite. Hire people who think on their own, not people who need to be TOLD what to do.
✅ People committed to a schedule are less likely to make mistakes while reactionary people are more likely to make mistakes.
✅ Organic email vs mass scripted email moves the consumers thoughts.
✅ Recruiting gives you safety from profit margins dropping
✅ Don’t Overtrain your agents. Feedback, Attendance, and Engagement is the measuring stick.
✅ Your onboarding process builds a foundation for growth and learning which makes sales results predictable.